Terms of Service

Last updated: 20 April 2026

Welcome to rentmonkey. These Terms describe how you may use the rentmonkey website at rentmonkey.pl and the Guest Portal that we provide to guests with confirmed reservations. Please read them — by browsing the site, submitting an inquiry, or starting check-in in the Guest Portal, you agree to these Terms.

We have tried to keep the language plain.
Where we use a defined term (the first time it appears in italics) it has the meaning given in section 2.

1. Who we are

The website rentmonkey.pl and the Guest Portal are operated by:

rentmonkey Anna Wojtowicz
Zdrojowa 1/12, 72-400 Kamień Pomorski, Poland
NIP: 9860263790 · REGON: 528999905
Contact: admin [at] rentmonkey [dot] pl

In these Terms we call ourselves rentmonkey, we, us or our.

2. Definitions

  • Site — the public website at rentmonkey.pl, including its subpages and any subdomains we operate.
  • Guest Portal — the authenticated web app reachable at rentmonkey.pl/guest/... that gives a confirmed guest access to reservation-specific information (check-in instructions, access codes, house rules, contact channels).
  • Property — a vacation rental apartment or house we manage on behalf of a property owner.
  • Reservation Platform — a third-party service through which a reservation may be made (for example Airbnb or Booking.com), as opposed to a direct booking inquiry submitted via the Site.
  • House Rules — the written set of rules describing what is allowed and what is not during your stay at a specific Property. The full House Rules cover all relevant topics (including, among others, check-in, smoking, events and noise). The version that applies to your Reservation is shown to you in the Guest Portal. Some Reservation Platforms additionally display a short summary of selected items (for example "pets allowed: yes/no"); the full House Rules remain the authoritative version.
  • Reservation — a confirmed booking for a Property.
  • Account — the personal account that is created in the Guest Portal when you complete email verification with a one-time code.
  • Guest or you — a person browsing the Site, submitting an inquiry, or using the Guest Portal in connection with a Reservation.

3. What rentmonkey does, and what these Terms cover

3.1 Our role

rentmonkey acts as the property manager for the apartments listed on the Site. We handle listings, guest communication, check-in and check-out logistics, the Guest Portal, and on-site care of each Property.

3.2 What the Terms govern

These Terms govern your use of:

  1. the Site (browsing apartments, reading content, submitting an inquiry through a contact form);
  2. the Guest Portal (creating an Account via your invite link, completing the check-in steps, viewing reservation details, accessing apartment information).

3.3 What the Terms do NOT govern

The rental contract for the stay itself is concluded between you and the contracting party for that Reservation. Depending on how you booked, that contracting party is:

  • the Reservation Platform (Airbnb, Booking.com or another) under their own terms; or
  • rentmonkey directly, if you booked through us (in that case a separate booking confirmation describes the rental terms).

Cancellation, refund, change of dates, and pricing of the stay itself follow the policy of the channel through which you booked (the Reservation Platform's policy if you booked via one, or the terms of your direct booking confirmation if you booked with us). These Terms do not change that policy.

3.4 House Rules

By starting check-in in the Guest Portal you confirm that you have read the House Rules that apply to your Reservation (as defined in section 2) and that you will follow them during your stay.

3.5 Separate rental contract (where applicable)

For some Reservations we may ask you to accept a separate written rental contract within the Guest Portal. That contract describes the rental in more detail and may incorporate the full House Rules. Where such a separate rental contract exists, it governs the rental relationship and prevails over these Terms in matters of the stay itself.

3.6 Payment and cancellation for direct bookings

This section applies only to Reservations booked directly with us (not via a Reservation Platform).

Payment schedule.

  • A deposit of 30% of the total stay price is payable within 2 days of the Reservation being confirmed.
  • The remaining balance is payable no later than 7 days before check-in.
  • If, at the time of booking, there are 9 days or fewer until check-in, the full amount is payable in a single payment within the same 2-day window.

Nature of the deposit.
The 30% deposit is a zadatek within the meaning of Article 394 of the Polish Civil Code, not a zaliczka. The practical consequence is:

  • If you cancel the Reservation, the deposit is non-refundable — you do not get it back.
  • If we cancel the Reservation for reasons attributable to us, we owe you double the deposit.
  • If your stay takes place as agreed, the deposit counts towards the total stay price.

Mandatory consumer rights are not affected. This section does not limit any non-waivable right granted to you as an EU consumer (for example in cases of force majeure, our material breach, or where the Property cannot be made available).

4. Using the Site

4.1 Informational use

The Site presents the apartments we manage and information about our service. Listings, photos, prices, availability and descriptions are provided for information; we make reasonable efforts to keep them accurate but do not guarantee that they are free from errors at every moment. Final price and availability for any specific stay are confirmed at the booking step.

4.2 Inquiries

You may contact us through the Site (contact form, email, phone, WhatsApp). When you do, we process your contact data as described in our Privacy Policy. Sending an inquiry is not a Reservation — it starts a conversation.

4.3 Acceptable use

Whether you are browsing the Site or using the Guest Portal, you agree not to:

  • attempt to break, probe or interfere with our systems;
  • use automated tools to scrape content beyond what is reasonable;
  • impersonate another person or misrepresent your relation to a Reservation;
  • upload content that is unlawful, defamatory, or infringes someone else's rights;
  • send us unlawful, harassing or malicious content through any channel exposed by the Site or the Guest Portal (for example contact forms or file uploads).

We may suspend access if you breach this section.

5. The Guest Portal — Account and access

5.1 Invite-based access

When a Reservation is confirmed, we send the lead guest a personal invite link. Opening that link starts the check-in process. The link is single-use: once you complete check-in (or once it expires after 48 hours), it can no longer be reused.

5.2 Account creation by email verification

To complete check-in you confirm your email address with a one-time code we send to that address. After verification we create an Account tied to that email. The Account lets you return to your Guest Portal later (for example to re-read the WiFi password or check-out instructions).

5.3 Returning later

We may also let you sign back in by requesting a magic link sent to the same verified email, or — if you set one — by entering a password.

5.4 Your responsibility for the Account

You are responsible for the contact details you provide and for keeping access to your verified email. If your email account is compromised, please tell us so we can protect the Account.

5.5 What we show you in the Portal

The Guest Portal shows information specific to your Reservation for the period of your stay: check-in instructions, address, access codes, WiFi credentials, House Rules, and contact channels. Some content (for example access codes) becomes available closer to your arrival date — we time it that way for your security and the security of the Property.

5.6 Accuracy of Portal content

We take reasonable care to keep Portal content accurate. If anything looks wrong (for example: an address detail or an access code does not work), please contact us immediately so we can help and correct the information.

6. Communications

6.1 Service messages

By using the Guest Portal you agree to receive transactional messages from us — for example: invite emails, OTP codes, reservation reminders, check-in instructions, replies to your messages. We send these by email and, where you have provided a phone number for that Reservation, by SMS or messaging app.

6.2 Marketing

We may also send marketing messages — for example tips for future stays, news about new properties, or special offers — but only with your separate, optional consent. We may ask for that consent during the Guest Portal check-in steps. You can decline without affecting your Reservation, and you can withdraw consent at any time (each marketing message includes an unsubscribe link, and you can also write to us at admin [at] rentmonkey [dot] pl).

6.3 Reservation Platform messages

Some communication may also reach you through the inbox of the Reservation Platform you booked with (for example Airbnb or Booking.com messages). Those messages are also subject to that platform's terms.

7. Personal data

We process personal data as described in our Privacy Policy, which forms part of these Terms. The Privacy Policy explains what we collect, why, how long we keep it, and the rights you have under the GDPR.

8. Liability

8.1 Our role as manager

We act as the manager of each Property on behalf of its owner. We take real care of the Site and the Guest Portal, but we provide them on an "as is" basis to the extent permitted by law and do not guarantee that they will be free from interruption or every possible defect.

8.2 Statutory limits

Nothing in these Terms limits or excludes our liability where Polish or applicable EU law does not allow such limitation — in particular for: harm caused intentionally or by gross negligence; damage to life or health; breach of statutory consumer rights.

8.3 The stay itself

Liability for matters that arise from the rental of the Property itself (the stay, condition of the apartment, on-site issues) is governed by the applicable rental contract (see section 3.3) and by Polish civil law. We will, in any case, do our best to help you on-site if something is wrong.

8.4 Third-party services

We are not responsible for the availability or behaviour of third-party services (Reservation Platforms, payment providers, mapping providers, communication providers). Their terms apply to your use of those services.

9. Term and termination

9.1 Site

Your relationship with us when you simply browse the Site lasts as long as you use the Site. You can stop using it at any time.

9.2 Guest Portal

Your access to a specific Guest Portal lasts for the duration of the relevant Reservation and a reasonable period afterwards (so you can re-read information about your stay).

9.3 Account deletion

You can ask us to delete your Account at any time by writing to admin [at] rentmonkey [dot] pl. We will delete it, except where we are required to keep certain records by law (for example accounting records). Deletion of your Account does not undo any completed Reservation.

9.4 Suspension by us

We may suspend or terminate your access to the Site or the Guest Portal if you breach these Terms, in particular section 4.3.

10. Changes to these Terms

We may update these Terms — for example, when we add a new Guest Portal feature, or when the law changes. The current version is always available in the Guest Portal and on the Site, with the "Last updated" date at the top. If we make a material change that affects how you use the service, we will tell you in advance through the Guest Portal or by email. Continuing to use the service after a change means you accept the new version.

11. Governing law and disputes

11.1 Governing law

These Terms are governed by the law of the Republic of Poland.

11.2 Language

The English, German, Turkish and Czech versions of these Terms are translations of the Polish original. If there is any conflict between the language versions, the Polish version prevails.

11.3 Court

Disputes arising out of or in connection with these Terms are submitted to the court that has jurisdiction over rentmonkey's seat in Poland.

11.4 Consumer rights

Section 11.3 does not deprive you of the protection granted by mandatory consumer-protection rules of the country where you have your habitual residence in the European Union. As an EU consumer you may also bring a claim before the courts of your own country, and you can use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr if you wish.

12. Contact

If anything in these Terms is unclear, or if you want to raise a concern, please write to us:

rentmonkey Anna Wojtowicz
Zdrojowa 1/12, 72-400 Kamień Pomorski, Poland
admin [at] rentmonkey [dot] pl